Fee Policy

Test & Tag Training is a provider of High Quality Training. It is the intention of Test & Tag Training to maintain an effective Financial Management System.

All course fees received in advance are deposited into a Holding Account with the NAB Bank. The Receipt of Fees is documented and deposited into the holding account in accordance with the ATQF Standards for Registered Training Organisations.

Fees are only transferred from the holding account to the trading account once the student is awarded certification.

To view our full Policy & Procedure download Test & Tag Training Fees Policy & Procedure

Payment In Advance

In order to secure course bookings, payment must be received at least 5 working days prior to the start date of the course. In the event of the course being cancelled or postponed all monies will be refunded in full.

Refund Policy

In the event of the course being cancelled or postponed by more than 4 weeks, all fees will be refunded. To withdraw from a course prior to commencement and obtain a full refund, a notification of intention, not to attend must be received in writing by Test & Tag Training at least five (5) working days prior to the start of the course. In the event of a withdrawal within five (5) working days prior to the start of the course, 50% of the course fee will be refunded.

Students who wish to transfer their booking for a later course must do so at least 5 days prior to their scheduled course date, in this case course fees will be transfered to the next course. Students are only permitted to transfer on one occasion.

No refund will be given for withdrawal after the course has commenced.

To view our full Policy & Procedure download Test & Tag Training Refund Policy

Complaints & Appeals Policy & Procedure

Test & Tag Training believes that a student who has a complaint has the right to raise the complaint and expect that every effort will be made to resolve it in accordance with this policy, without prejudice or fear of reprisal or victimisation. The student has the right to present the complaint or appeal informally as well as in writing.

To lodge a complaint or provide feedback, please email to feedback@testandtagtraining.com.au

or Submit in Wrtiing to;

Test & Tag Training

1B/ 5 Kelletts Rd, Rowville, VIC 3178

To view our full Policy & Procedure download Complaints & Appeals Policy & Procedure

For further details please download the full Student Information Kit below.

TTT Pre-Enrolment Student Information Kit

Victorian Student Number (VSN)

The VSN is a student identification number that is assigned by the Department of Education & Early Childhood Development. The number is unique to each student & will be used as a key identifier on students school records until reaching the age of 25.

The VSN only applies to students under the age of 25 who reside in the State of Victoria. For more information please visit www.vcaa.vic.edu.au or download the information booklet The Victorian Student Number