EB Games Australia has announced a recall on preowned Xbox and PlayStation consoles sold between 1 September 2024 and 30 October 2025. This includes the power cords, HDMI cables and controllers that were supplied with them.
What’s the issue?
Some of these second-hand consoles weren’t electrically tested or tagged before being sold.
That means there’s a potential risk of electrical shock, fire and serious injury.
This is exactly why it's so important to stay up-to-date with product recalls, especially with second-hand equipment.
What products are affected?
All preowned Xbox and PlayStation consoles sold during the recall window, including:
- their power cords
- HDMI cable
- controller
If you bought one during that time, assume it’s included.
What should you do?
If you (or someone you know) picked up a preowned console from EB Games:
Stop using it immediately - especially the power cord. Take the console and all accessories back to any EB Games store.
You’ll be able to choose one of the following:
- Free electrical test and tag (they’ll send it away and re-tag it)
- Replacement
- Exchange for a different model
- Refund
For more information on this recall, visit the EB games support section.
Why this matters for our industry
This recall is especially relevant to anyone in Australia who sells second-hand electrical equipment, particularly businesses handling refurbished or preowned items.
The power cords and accessories that came with the console from EB games falls under the AS/NZS 5761 Standard. That Standard outlines what sellers are required to check and test before offering second-hand electrical goods for resale - ultimately to ensure the items are safe for the next user.
If you're not familiar with those requirements, we've covered them in detail in our Testing Second-Hand Equipment for Safe Resale guide.
In this case, it appears some units may not have completed that process. It’s a really good example of why proper visual inspection and then testing and tagging are so important.
For businesses selling refurbished or preowned gear, this recall highlights the importance of having a clear and compliant testing and tagging process in place before items go back out to customers.
