Terms & Conditions

Course fees include training materials, refreshments and lunch (for full day courses).

Enrolment and payment Terms and Conditions

To ensure that your enrolment is confirmed in the course, please forward the completed and signed enrolment form along with the full payment at least 5 working days prior to the course date via fax 1300 301 606, email to  enrolments@testandtagtraining.com.au, or post to 8 Mosrael Place, Rowville, Victoria 3178.

Payment Details

Payment can be made via credit card, cheque or electronic funds transfer (EFT) and must be paid prior to the commencement of the course,

Payment by Mastercard or Visa

Please fill in your credit card details by completing the invoice and sending it back to us by fax or scan and email a copy to us to process payment.

 

EFT Payment details

Bank: Bendigo Bank

Account Name: ExelTrain Pty Ltd

BSB Number: 633-000

Account Number: 144838679

 

Payment by Cheque

Please ensure cheques are made payable to EXELTrain and crossed as “Not Negotiable”.

Please make payments with this enrolment form to 8 Mosrael Place, Rowville, VIC 3178.

 

Test & Tag Training Policies and Procedures

ExelTrain provides details of all the relevant policies and procedures to each student prior to enrolment by providing them the Student Pre Enrolment Information kit that is available at our Student Information section. Student to ensure that they have read and understood these prior to enrolment.

 

Fees and Refunds (Withdraw, Cancel and Transfer)

Course Cancellation or Postponement:

• If a course is cancelled or postponed by more than 4 weeks, all fees will be fully refunded.

Withdrawal Prior to Course Commencement:

• To withdraw from a course before it begins and obtain a full refund, students must notify our administration office at least five (5) working days prior to the course start date.
• If a withdrawal occurs within five (5) working days before the course starts, 50% of the course fee will be refunded.

Course Transfers:

• Students who wish to transfer their booking to a later course must do so at least 5 days before their scheduled course date.
• In the case of a transfer, course fees will be transferred to the next available course.
• Please note that students are allowed to transfer only once.
• An administration fee of $50+ (GST) may apply in cases of withdrawal (cancellation or transfer). The application of this fee will be assessed on a case-by-case basis.

No Refund After Course Commencement:

• Once a course has commenced, no refunds will be given for withdrawals.

Online Courses:

• For online courses, once a user has been sent their login details, the course is considered commenced, and no refunds will apply.
   

Complaints and Appeals

ExelTrain has fair, equitable and efficient complaints and appeals policy and procedure in place, please refer to our website www.testandtagtraining.com.au/student-information for more details.

Training and Assessment, Support Services and other Policies and Procedures.

ExelTrain has a fair and equitable training and assessment policy and procedure in place that is valid, fair, flexible and reliable. For more information on support services and other relevant policies and procedures, please refer to our website www.testandtagtraining.com.au/student-information and download the Student Pre-Enrolment Information kit for more details.

Privacy Statement Information

EXELTrain trading as Test & Tag Training Pty Ltd RTO Number: 40604 would like to inform each enrolling student that as a Registered Training Organisation (RTO) we are required to collect personal details and information as per the regulatory and compliance requirements of the government departments and registering bodies so that we can comply with the required reporting requirements on date collection (Victorian VET Student Statistical Collection, AVETMISS (NCVER), USI and any other as applicable). Test & Tag Training Pty Ltd Trading as ExelTrain RTO Number: 40604 complies with Federal and State/Territory legislation, including The Privacy Act 1988 and the Australian Privacy Principles (APP) and any subsequent amendments and will ensure that it will protect all student data that is collected by us as an RTO as per our records management policy to ensure privacy, accuracy and integrity.